Troubleshooting playback

Streamo4K plays the streams your provider sends. Most playback problems come from the stream or the network, but a few settings can help.

Buffering or stuttering

• Use a wired connection or 5 GHz Wi-Fi for the TV if you can.
• Increase the buffer in Settings → Player → Buffer size.
• Restart your router and the TV device — streaming sticks benefit from a restart now and then.
• If every channel buffers at the same time, the provider's server is the likely cause.

Black screen but sound plays

• Switch the decoder in Settings → Player → Decoder (hardware or software).
• Turn Tunneling off if it is on — some TVs don't support it fully.
• Try another channel: if only one channel fails, the stream itself may use an unusual format.

Picture but no sound

• Turn Audio passthrough off if your TV or sound bar doesn't support the stream's audio format.
• Select a different audio track from the player menu.

Channel won't start or says it can't connect

• Check that your provider subscription is active and that you're not over its connection limit.
• Refresh the playlist in Settings → Playlists to pick up changed links.
• Test the same channel on another device. If it fails there too, contact your provider.

Still stuck?

Send us a message from the contact page with your device model, app version and what you have tried. We can help with the app — we can't fix provider streams.